Contact Us (800) SGD-CLAIM

A blank white background with no visual elements.
SUBMIT A CLAIM
Facebook Linkedin

Executive Team

Man smiling, wearing a blue blazer and dark shirt, against a gray background.

EXECUTIVE TEAM

PETER H. SCHIFRIN, RPA

President & CEO

Peter Schifrin began his insurance career in 1984, following in the footsteps of his father, Leslie Schifrin, the company founder. As a licensed Independent Adjuster and Private Investigator, he has extensive experience with a wide variety of claims, including property, casualty, and many specialty lines.

As a career claims expert, Peter is dedicated to staying up to date on emerging trends and is actively involved with several industry associations. He is a Past-President of the National Association of Independent Insurance Adjusters and the California Association of Independent Insurance Adjusters and is a member of the California Department of Insurance Curriculum Board.

Peter is also a Past President of the Pacific Claim Executives Association, and the Society of Registered Professional Adjusters. In his commitment to claims education, Peter frequently presents classes to insurers and groups such as CLM, CAIIA, CCC, CCNC, and PLRB.

A person with shoulder-length hair and a black turtleneck smiles against a gradient gray background.

REBECCA LUCAS

VICE PRESIDENT - PROPERTY AND TPA OPERATIONS

Rebecca Lucas, Vice President of Property & TPA Operations, has over 25 years of experience in the insurance and construction industry. At SGD, she plays many roles, including acting as CAT Manager, where she has overseen multiple hurricane losses, including those from Hurricane Irma.

Rebecca has the expertise needed to handle both residential and commercial claims, with a focus on earthquake losses. She is recognized for her strategic leadership in managing complex, high stakes claims scenarios.

Smiling woman with long brown hair, wearing a gray turtleneck and black jacket, on a gray gradient background.
Smiling woman with long brown hair, wearing a gray turtleneck and black jacket, on a gray gradient background.

KIMBERLEY HICKEY

VICE PRESIDENT - IA SERVICES

Kimberley Hickey began her insurance adjusting career in 1983, is individually licensed, and has been with SGD since 2009. As Vice President of IA Services, she oversees our field operations and is responsible for all staff training. Additionally, she is involved in handling select complex claims. Kim is a Past President, and the current Executive Director, for the California Association of Independent Insurance Adjusters.

Kim’s ability to dissect particularly challenging claim incidents makes her an invaluable part of the team, and her commitment to excellence ensures consistent results in even the most demanding cases.

A smiling woman with long blonde hair, wearing glasses and a black blazer, against a gray background.
A smiling woman with long blonde hair, wearing glasses and a black blazer, against a gray background.

MISTY WILLIAMS

Claims Manager & Executive General Adjuster

Misty Williams is the Claims Manager & Executive General Adjuster at our San Diego office, where she excels in managing complex P&C claims involving multiple causes of loss. With 25 years in the industry, she is proficient in all aspects of claims handling, from first notice through conclusion.

Outside of complex claims, her specialties include facilitating litigation, preparing high-value estimates, and producing thorough reports. Misty has served as an adjuster, trainer, mentor, and manager and continues taking on complex field assignments.

Smiling woman with long black hair wearing a purple blouse against a gray background.
Smiling woman with long black hair wearing a purple blouse against a gray background.

MICHELLE BLACK

Office Manager

Michelle Black joined SGD in 2005 as a receptionist, managing phone calls, processing claims, and supporting the payroll department. She quickly advanced her career to become an Assistant Manager, handling various administrative tasks.

In 2017, Michelle was promoted to Office Manager & Bookkeeper, overseeing payroll & clerical staff, assisting with monthly bordereau reporting and TPA accounting, and managing new employee onboarding. Her keen organizational skills and attention to detail have been instrumental in streamlining office operations and ensuring smooth day-to-day functions.

A smiling man with a beard wearing a gray suit jacket and white shirt in front of a gray background.
A smiling man with a beard wearing a gray suit jacket and white shirt in front of a gray background.

JAMES ALANDY

Claims Supervisor

James Alandy began his career in 1995 as a claims adjuster, managing all aspects of auto property damage and bodily injury claims, including investigation, evaluation, and final resolutions. He quickly advanced to a managerial position, overseeing adjusters handling first and third-party claims and standard and non-standard automobile insurance accounts.

James started at SGD in 2019 and currently oversees a team of adjusters, supervising and training them for both transportation and premises liability claims. His hands-on leadership approach ensures his team consistently delivers high-quality results across various complex claims.

Man with glasses in suit and tie against a gray background.
Man wearing glasses, a dark suit, pink shirt, and blue paisley tie, smiling against a gray background.

IAN SANTOS

ACCOUNT MANAGER

Ian Santos oversees the Transportation and Commercial Auto Third Party Administrator Unit at SGD, responsible for managing team operations, meeting client needs and expectations, as well as recruitment and training.

With over two decades of experience in auto & liability claims, special investigations (SIU), alternative dispute resolution (ADR), litigation, and overall claims management, Ian has also developed a specialized focus on SIU-litigated cases involving medical fraud.

He excels at managing the entire claims process for multiple clients and overseeing each risk from submission through claim resolution.

A person with long hair, wearing a dark blazer, smiling softly against a neutral gray background.
A person with long hair, wearing a dark blazer, smiling softly against a neutral gray background.

MONICA DIAZ

OPERATIONS MANAGER

With over 20 years of operations experience, Monica Diaz is a highly skilled and knowledgeable professional with a strong background in account management, claims processing, inventory control, and employee development.

In her role as Operations Manager at SGD, Monica manages a diverse network of vendor relations and provides structural support to the staff, ensuring that the company's operational needs are consistently met. In addition, she manages all SGD marketing efforts to ensure tangible results by tracking and analyzing claims production.

Smiling person in a gray blazer and black shirt against a gradient gray background.
Man wearing glasses, a dark suit, pink shirt, and blue paisley tie, smiling against a gray background.

DAVID SCHEIN

CLAIMS SUPERVISOR

David began his insurance career in 2010. He has experience in personal auto, commercial auto, property damage, bodily injury, and litigated claims. He supervises and trains a team of adjusters, helping ensure detailed investigations, high-quality claims handling, and dependable service for clients. Earlier in his career, David worked with SGD before expanding his experience to handling complex, serious bodily injury claims and litigating commercial auto matters across multiple West Coast states, including cases with potential multi-million-dollar exposures that proceeded to jury trial verdicts. His background in complex claims negotiation and litigation management brings a thoughtful, detail-oriented approach to the team he leads.

Copyright © 2024 SGD, Inc. All Rights Reserved